Refund policy

We have a 14-day remake policy, which means you have 14 days after receiving your order to request a remake. 

To be eligible for a remake, you will be asked to send photos of your damaged product along with your order number via email to info@islandcraftedmagnets.com. 

Items sent back to us without first requesting a return will not be accepted. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items
Please get in touch if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@islandcraftedmagnets.com.